SaskTel Customer Service/Policies
I came home from a business meeting this afternoon to find my SaskTel television and internet service turned off. I knew we missed a payment but the 'reminder' letter said we had until June 13th to pay (ten days from now.) We made the payment via online banking the night before our little service disruption.
When asked why our service was disrupted even though their letter stated June 13th, we were quoted a fine print disclaimer that basically allows them to do whatever they want.
And they claimed that our internet wasn't disrupted--that it was only a coincidence that our internet stopped working at the same time they killed the TV service.
Now, we've had plenty of interruptions with TV service as anyone with new SaskTel equipment who uses Joost (the new thing in legitimate online video) or other peer to peer programs knows. Basically our TV and internet black out for a few minutes per hour when those programs are used. SaskTel offers no apologies and claims to be unaware of the problem yet I've talked to several other people experiencing the same disruptions (my wireless network goes out too, rendering my whole operation useless.)
Thankfully, we have a choice now. We can switch all of our phone, internet and television services over to Access (the local cable company) and save gobs of money per month (they don't charge 8 bucks per month for caller ID, etc.) And when they say you have until a certain date to pay, they don't cut you off ten days early and waste several hours of your time trying to get things restored.
What pisses me off is I'll have to pay for the four hours of SaskTel Max that I didn't get. It's also covered in the fine print. I could have gone for days without service and still had to pay for it once reconnected.
Oh, and by the way. SaskTel Max is by far the worst quality of video compression in North America. Don't waste your time unless your partially blind or have a TV no bigger than 20 inches.
1 Comments:
That sucks James!
i have encountered a similar experience w/ my ISP. i live in the middle of the woods and the only possible option to get anything other than dial up was to get *hughes net* sattelite. well, needless to say, i opted to do it because i love the internet and paid like $600 to have the sattelite installed and get everthing hooked up.. then my bill was to be $59 per month.. well, the first day, i was in heaven.. high speen internet @ home instead of just @ the university i was attending.. well, the second day everthing started going real slow and it wouldn't even work, i spent hours on the phone w/ tech support to no avail, they kept having me do these stupid ass *sattelite speed tests* which showed that my upload and download speeds were backwards somehow.. no one could figure it out.. eventually, after a couple of weeks, some days it would work and some days it wouldn't, they sent out a repair person to check everything out..he was confused as well.. to make a long story, well, a little longer, my internet messed up again that night and the tech support person on the phone told me that i had been subjected to FAP.*fair access policy* which meant that w/ my home package, i was only able to download a certain number of MB's in a 4 hour period. *no one ever told me this by the way* and if i exceeded this limit, my internet would be shut off for 24 hours.. i thought this was a total crock of shit, cause if i am paying that much, i should be able to do whatever the hell i want right?
i ended up having to upgrade to the *professional package* which brought my bill up to a whopping $73 a month!! but have had no problems since... oh.. and the great thing!, when it rains really bad i totally lose my connection and can't do a damn thing until the skies clear up.. =/
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